COMPLAINTS PROCEDURE

COMPLAINTS

My Notarial practice is regulated by the Faculty Office of the Archbishop of Canterbury

Address; The Faculty Office,1 The Sanctuary, Westminster, London, SW1 3JT.

Tel 0207 7222 5381   faculty.office@1thesanctuary.com   www.facultyoffice.org.uk

If you are dissatisfied about any aspects of the service you have received from me, please contact me immediately and I will do all I can to assist you. If we are unable to resolve any issues informally, you have the right to complain to the Notaries Society of which I am a member. The Notaries Society operates a Complaints Procedure which is approved by the Faculty Office. This procedure is free to use and is designed to provide a quick resolution to any dispute. 

You would need to write to:

The Secretary of the Notaries Society, Old Church Chambers, 23 Sandhill Road, St James, Northampton, NN5 5LH

Tel 01604 758908   secretary@thenotariessociety.org.uk   www.thenotariessociety.org.uk

If you experience any difficulty in making a complaint in writing please do not hesitate to call the Notaries Society/the Faculty Office for assistance. Even if your complaint has been considered under the Notaries Society Approved Complaints Procedure, you may at the end of that procedure, or after a period of eight weeks from the date you first notified me that you were dissatisfied, make a complaint to the Legal Ombudsman. 

If you decide to make a complaint to the Legal Ombudsman, you must do so within six months from the conclusion of the complaint process.

You would need to write to:

 Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ

Tel 0300 555 033   enquiries@legalombudsman.org.uk   www.legalombudsman.org.uk

M H R Davis

Notary Public,

Bangor,

Gwynedd.